Welcome to Snuggle Paws! We’re here to help answer your questions about our premium pet products and services. Below you’ll find answers to our most frequently asked questions about ordering, shipping, returns, and more.

About Our Products

What types of pet products does Snuggle Paws specialize in?
We specialize in premium pet care products including health-focused foods (like chicken-free, diabetic support, and digestive health formulas), grooming tools (collars, combs & brushes), dental care products, and stylish home accessories for pet lovers.
Do you offer products for pets with special dietary needs?
Yes! We carry a selection of specialized foods including chicken-free, air-dried, and dehydrated options, as well as formulas for diabetic support and digestive health.
Are your health support products veterinarian-formulated?
Many of our health support products (like our brain health and aging care items) are developed with veterinary input to ensure they meet your pet’s needs.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders and save your information for future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to get them to you ASAP. If you need to modify or cancel an order, please contact us at [email protected] immediately and we’ll do our best to accommodate your request.

Shipping & Delivery

Where does Snuggle Paws ship to?
We ship worldwide to pet parents across the globe, excluding some remote areas and parts of Asia. All packages ship from our headquarters in Rantoul, Illinois.
What are my shipping options?
We offer two shipping methods:
– Standard Shipping (10-15 business days after processing) via DHL or FedEx for $12.95
– Free Shipping (15-25 business days after processing) via EMS for orders over $50
How long does order processing take?
We take 1-2 business days to carefully process and package your order with the same love we’d give our own pets before it ships.
Will I receive tracking information?
Yes! We provide tracking information for all shipments so you can follow your package’s journey to your doorstep.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
Your order total at checkout reflects all applicable fees. Some countries may assess customs duties or taxes upon delivery, which are the customer’s responsibility.

Returns & Exchanges

What is your return policy?
We stand behind our products! If any item doesn’t meet your expectations (or your pet’s approval), simply return it within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide instructions for returning your item(s).
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Contact & Support

How can I contact customer service?
Our friendly customer support team is available via email at [email protected]. We typically respond within 1-2 business days.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm Central Time, excluding major US holidays.

Have a question we didn’t answer? Reach out to our team at [email protected] – we’re always happy to help fellow pet parents!