Privacy Policy

Welcome to Snuggle Paws! At Snuggle Paws (“we,” “our,” or “us”), we value the trust our pet parents place in us when shopping for their furry family members. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snugglepawsshop.com.

1. Information We Collect

We collect information to provide better services to all our customers:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information, and phone number.
• Transaction Information: Details about products you purchase, payment method, and order history.
• Technical Information: IP address, browser type, device information, and cookies (see Section 6).
• Communication Data: Records of your interactions with our customer service team.

2. How We Use Your Information

Your information helps us create a purr-fect shopping experience:

• Process and fulfill your orders for premium pet products
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send transactional emails (order confirmations, shipping updates)
• Prevent fraud and enhance security
• Comply with legal obligations

3. Sharing and Disclosure

We respect your privacy and only share information when necessary:

• Service Providers: Trusted partners who help with payment processing (PCI-DSS compliant), shipping, and website operations.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger or sale of company assets.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We implement industry-standard measures to protect your data:

• 256-bit SSL encryption for all transactions
• Tokenization technology for payment processing
• Regular security audits and vulnerability testing
• Limited access to personal information on a need-to-know basis

While we implement these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights and Choices

You have control over your personal information:

• Access & Correction: You may review and update your account information at any time.
• Marketing Communications: Opt-out of promotional emails using the unsubscribe link.
• Account Deletion: Request deletion of your account by contacting us (subject to legal retention requirements).
• Do Not Track: Our website currently doesn’t respond to “Do Not Track” signals.

6. Cookies and Tracking Technologies

Like most e-commerce sites, we use cookies to:

• Remember items in your shopping cart
• Understand site usage to improve performance
• Provide personalized content (like product recommendations)

You can manage cookie preferences through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding parts of Asia and remote areas), your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top will reflect changes. Continued use of our services constitutes acceptance of the updated policy.

Thank you for trusting Snuggle Paws with your pet care needs and your personal information. We’re committed to protecting your privacy as carefully as we select our premium pet products.