Term and Conditions

Welcome to Snuggle Paws! These Terms and Conditions outline the rules and regulations for using our website (snugglepawsshop.com) and purchasing our premium pet care products.

By accessing this website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

1. General Information

Company: Snuggle Paws

Address: 3580 Little Acres Lane, Rantoul, IL 61866, USA

Contact: [email protected]

We specialize in high-quality pet care products including food (dry, air-dried, and dehydrated), health supplements (brain health, diabetic support, digestive health), grooming tools, and decorative pet accessories.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use

2.2 Prohibited Activities

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use automated systems to extract data
• Misrepresent your identity or provide false information
• Place fraudulent orders

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel the item or offer a suitable alternative.

3.3 Intended Use

Our products are designed for pet care and should be used as directed. We are not responsible for misuse of products or allergic reactions. Consult your veterinarian before introducing new foods or health supplements.

4. Order and Payment Terms

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation does not constitute acceptance.

4.2 Pricing

All prices are in USD and subject to change without notice. We are not responsible for typographical errors in pricing.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method at the time of order processing.

4.4 Sales Tax

Applicable sales tax will be added to orders as required by law.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on location and customs processing.

5.4 Delivery Issues

You are responsible for providing accurate shipping information. We are not liable for delays caused by incorrect addresses, customs, or unforeseen circumstances.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery. To be eligible:

• Items must be unused, in original condition and packaging
• Original receipt or proof of purchase is required

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened packages of Air-Dried Food and Dehydrated Food
• Used Dental & Breath Care products
• Opened Deodorizing Sprays & Colognes

6.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Wait for return authorization (within 2 business days)
3. Ship the item to our returns center at the address provided

6.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect the return. Original shipping costs are non-refundable unless the return is due to our error.

6.5 International Returns

International customers are responsible for return shipping costs and any customs fees. Mark packages as “Returned Goods” to avoid additional charges.

7. Intellectual Property

All content on this website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

Snuggle Paws shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or failure to follow instructions
• Events beyond our reasonable control (natural disasters, strikes, etc.)
• Typographical errors in product information

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, USA, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the site constitutes acceptance of the modified Terms.

12. Contact Us

For questions about these Terms or any other concerns, please contact us at:

Email: [email protected]

Mail: Snuggle Paws, 3580 Little Acres Lane, Rantoul, IL 61866, USA

Thank you for choosing Snuggle Paws – where your pet’s comfort is our top priority!